Getting a new home phone service can be a confusing affair what with the number of providers and the type of connections. You can opt to go the VOIP way or the mobile or the fixed line way. Outlined below are a few points of comparison that should help you to choose the best home phone service in the UK.
One of the biggest factors that should influence your criteria for shortlisting providers is the customer satisfaction reports for each provider. Some services such as sky talk, BT and orange network have been rated low based on customer satisfaction. Although these ratings are just numbers, they suggest a noticeably large difference in the customer satisfaction of the top rank holders and the bottom rungs.
20% gap between NTL and BT
The market leaders
TalkTalk have a 20% higher customer satisfaction rating as opposed to the worst ranked service NTL. However, NTL still has a rating of 73% as opposed to that of TalkTalk which has 93%.
TalkTalk lead the way here too with nearly 90% of customers happy with the value for money they got from these broadband and VOIP pbx service providers. The other services trailed here with Telewest scoring only 68%.
Broadband with your phone service
If broadband with your phone service is the criteria for your comparison, then you must choose the service that offers good broadband service and low rates for over usage. The following comparison should prove handy.
BT or Plus Net or Sky Phone?
The phone business is too crowded now with competitors and the way out for a few of them is to bundle up broadband and phone services together. BT offers a great package with four months of free subscriptions for broadband and phone services. Similar packages are on offer with Sky Phone and Plus Net. However, Sky Phone has a different offer with regard to unlimited downloads. VOIP services Why not just take a broadband connection and talk via VOIP? This way you get charged only for your internet connection while you pay charges as per VOIP rates which are cheaper if you make most of your calls abroad. Vonage.co.uk is a great VOIP business phone service.
Cheap or feature rich
Going the cheap route in the broadband and phone business may not be the best way out since you will have to sacrifice on a few things. For example, the Sky services are quite affordable. However, opting for TalkTalk will guarantee you a great service due to their impeccable customer satisfaction record of 93%!