The external and internal environmental conditions are very vital in business change. Every businessman understands that they cannot afford to ignore these aspects. Change management ensures that businesses act in response to the environment which they operate in. Change is, therefore, an aspect of management that human resource professionals view as a core role.
What is change management?
Change is a well-designed course of action that occurs within a specific period. Change management is a structured and well-coordinated transition from one situation to another. Change is the result of desire to move from current strategies to other effective strategies. Change may lead to resistance and its management is very essential. Managing of change Success in managing organisational change entails strategic planning and a well-thought process of implementation. However, those affected by change must first embrace it. Consultation is, therefore, a key to success of the planned change. Change cannot be forced as problems will arise. It must be achievable, realistic and measurable.
Change management process
An effective change management process is mostly determined by those implementing it. Encouraging people to change requires the ability to communicate well. The change agent must also be very positive to change in order to help to model positive attitude. Emotional intelligence and active listening are personal skills that one needs to lead change. Change models need to be selected and the desired outcome should be known.
Forces for change
Change is mainly a result of various forces. The desire to increase profitability and reorganisation to improve efficiency are major internal forces. External forces include increased competition and greater demand for improved quality products and services. Uncertain economic conditions, technological change and globalisation are other forces of change.
Resistance to change
Resistance to change is always expected. People do not like uncertainty and enjoy their comfort zones. However, this can compromise organisational change and needs to be managed. Resistance is mainly caused by personal interests, misunderstandings, and low tolerance to change. Other factors may include fear of the unknown and economic implications that may be as a result of the proposed change. Conclusion Change is undertaken to improve the current situation. Therefore, it needs a well-planned change process. Organisational objectives may not be achieved due to poorly managed change projects. A good team must be selected to lead the change process. Necessary resources should also be provided and communication is vital in managing change.