Effective communication is the process of sharing information within an organisation through speaking, writing, postures and gestures. It requires a mutual understanding among all employees of the company. It is a process that includes clearly informing other people regarding the subject matter and effective listening through objective processing and feedback, eye contact and by listening attentively.
Importance of effective communication
Improves production Effective communication improves production within the organisation because key information is shared among employees. Employees are open to share ideas and expertise which is important to service delivery. Employee motivation Effective communication motivates employees because it promotes the sharing of ideas and eliminates all communication barriers within the organisation. Employees are motivated if they are allowed to openly share their views, expertise and personal information within the company. Employee awareness Effective communication promotes employee awareness regarding issues that directly or indirectly affect their presence and effectiveness at work. Prevents discrimination Human communication prevents and eliminates discrimination at work place that may arise as a result of gender, different education levels, different background and culture. It promotes oneness and brotherhood among employees which is crucial to the success of any organisation. Ways of communication There are various communication types which are through speaking, writing gestures and postures that can be used to communicate effectively. Also, the means of communication include face-to-face communication, through the telephone, via messenger and through writing.
How to implement effective communication
Open door policy
It is implemented by introducing an open door policy between the management and employees. This motivates employees to freely communicate with their superiors.
The company can achieve effective communication by introducing social activities such as encouraging employees to join social clubs and get-together parties and cocktails which give them more time together.
The human resources department may introduce training communication sessions to all employees like workshops and team building exercises that focuses and teaches on good communication skills.
Remove tall management structures
Effective communication is promoted by doing away with tall management structures that require plenty of reporting channels and procedures. It is important to implement a flat or horizontal management structure because it eliminates bureaucracy. Respect
A good communicator always respects the personto whom he is talking to despite his gender, race, culture, background and education.