Where to find call centre manager jobs

Call centres are centralised offices used by companies to deal with large volumes of dealings with customers, who do not necessarily need to be handled face-to face, such as selling, dealing with queries or a combination. Since call centres can be such profitable engines for business, call centre manager jobs are typically well-paid and in high demand. This article will detail such jobs and how you can find them.

Call centre manager jobs through the graduate route

Graduate route
Due to the often demanding, complex, pressured and intellectual nature of the vast majority call centre management jobs, many employers see a university education and/or professional training as advantageous and even a pre-requisite. There are no specific ‘call centre management’ degrees, but there are some management degrees in the fields of business, economics and business psychology, all of which are applicable to managerial jobs in call centres.
Where to find graduate call centre jobs and the nature of them Due to this, a common place that one can find call centre manager jobs is by looking at graduate recruitment schemes. These can be found online on graduate recruitment sites, or companies’ websites, or in graduate recruitment books. Such graduate schemes typically give successful applicants a (paid) grounding in the practical sides of the business, in the mean-time, fast-tracking them into call centre manager jobs. However, especially in the current economic climate in the UK (and elsewhere), getting such positions is a very competitive business, with up to six application stages and success rates often under 5%.

Call centre manager jobs through the non-graduate route

The ‘career ladder’ route Although managerial careers often require professional training and/or a university education, one does not necessarily need this. As such, the vocational/career ladder route into HR may be preferable. By this, it means that one gets an entry-level job in a call centre and works up the ‘career ladder’, by gaining experience, thereby getting a good reputation within workplace/company. The budding manager will then learn of opportunities for promotions within the company which s/he can go for. However, if one goes for this route, s/he may find there is a ‘ceiling’ to how far up in the company s/he can go without a degree. Good places to find call centre manager jobs
As well as finding jobs on graduate recruitment sites/books or hearing about them through word of mouth, prominent job companies in the UK, such as Reed, Jobsite and Monster, advertise many call centre jobs, some of which are managerial. On these sites, one can upload one’s resume and search myriad jobs daily according to individual preferences.