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Michael Brown

Michael Brown

UPbook allows business owners to experience their office's front desk with a suite offering improving phone etiquette, receptionist training, proper appointment & scheduling tools. Find out how to take control of new client calls, watch the scheduling rate grow. For more details visit here- https://upbook.com/
Associated tags : receptionist

Blogs

Medical Receptionist Training Course

Medical Receptionist Training Course

Front Desk training and performance resulting in increased new clients and revenue for the practice.
Michael Brown Michael Brown
Articles : 25
Since : 04/12/2018

Articles to discover

Keeping children healthy with telemedicine

Keeping children healthy with telemedicine

There are a lot of aspects to parenting that must be addressed if a child is to remain healthy in the care of their family. Healthcare professionals go out of their way to help their patients get the attention they need and that their caretakers fully understand what is required to help them thrive. Pediatric telemedicine can help to further this e
Effective Customer Service Training Tips

Effective Customer Service Training Tips

One of the proven and tested ways to retain customers is having excellent customer service. People hate wasting time on the phone with company representatives who are rude and lack proper training in handling client concerns and complaints. Unresolved problems are among the top reasons why customers bring their business to the competition. This is
How Your Front Desk Help Create Positive Impressions About Your Company

How Your Front Desk Help Create Positive Impressions About Your Company

When clients or potential customers arrive for a business transaction, their first person of contact is usually the receptionist at the front desk area. This is also true with transactions by phone. Suffice to say, the attention that clients receive at the front desk is very important in creating positive impressions about the company and its servi
Why You Should Consider Call Recording For Your Business

Why You Should Consider Call Recording For Your Business

With today’s busy lifestyles, the phone continues to be a crucial link between a business and its clients. One of the important features of good customer service is call recording. While there are still companies and business that remain to be skeptics when it comes to recording calls made to the front desk, call recording has actually improved t
Benefits Of Business Call Recording

Benefits Of Business Call Recording

One of the important things that companies often overlook when taking steps to improve customer care is call recording. The good news is, more and more companies now recognize the importance of investing in a good call recording set-up. If you want to improve your business, you should consider setting up call recording and training your receptionis
Make Your Receptionist Stand Out

Make Your Receptionist Stand Out

When people walk into the front office of a business or establishment, the first person they usually get to meet and interact with is the receptionist. How the receptionist deals with potential clients and customers can have a big say on the person’s perception of the company. While many companies overlook the importance of the receptionist’s r
Professionalism At The Workplace For Receptionists

Professionalism At The Workplace For Receptionists

A chunk of a receptionist’s responsibilities is dealing with people of various ages and personalities. Even on a bad day, receptionists are expected to treat clients with respect and be professional in all their dealings. Being professional also extends to the way members of the front desk team dress up and carry themselves during interactions. A
The Impact Of A Greeting Script In Business Calls

The Impact Of A Greeting Script In Business Calls

Customer experience begins from the very moment the customer steps into the building or makes a call over the phone. It is an important moment because the customer will be able to validate how the company treats its customers based on the actions of their receptionist. This being said, a receptionist is an indispensable position in the company. If
Emergency Training For Veterinary Receptionists

Emergency Training For Veterinary Receptionists

Veterinary receptionist training should include not only delivering quality customer service and enhancing office skills and management but it should also include how to handle emergencies. Your receptionist should learn the basics of handling cases that your practice considers an emergency. Some of the top medical problems that many veterinary pra
Basic Phone Etiquette For Receptionists

Basic Phone Etiquette For Receptionists

Telephone calls have remained an important way of communication between and among businesses, customers, and third parties. Many find phone conversation as a more convenient and effective way in addressing customer concerns compared to other methods like chat and emails because it is more direct and queries are usually addressed immediately. Suffic