Review: Dell customer care

Computers have become such an integral part of modern living that it is rare to find a home that isn't fully-equipped with some element of technology. Outside of home, leisure, businesses and corporations are dominated by technology and machinery that didn't exist only a few years ago. The problem is that, all computers are prone to failure and that's why technical support exists. This article provides you with a review of Dell customer care.

About Dell

Dell is an American company that develops, sells and supports computer equipment and other related products. The company employs more than 100,000 people worldwide and is one of the most notable computer manufacturers on the market. Dell computers Dell offers a number of options with their computing equipment, from home to business use. They are well-known for their stylish looks and aesthetic design across their range of PCs and laptops. One of the most popular of Dells computing products is the Inspiron, which is available in laptop and desktop format.

Dell customer support

There are a number of ways to get in contact with Dell, if electronic support is required. Dell provides support for desktops, laptops, printers, monitors, servers, storage and networking, and can be reached either through their website 'Dell Support' or through email support, if you have a service tag. There is also a Dell Online Support Chat, for those who prefer a more intimate form of aid. Service tag Make sure that you know your service tag number for the product that requires support, as this will make the whole process much quicker and simpler. Some purchases may have also been accompanied by a customer ID, which again will speed up the time it takes to receive support. Dell customer care: Overall rating PC magazine has been reviewing Dell's customer service since 2005, and the ratings have been approximately the same, year after year. The service was given its lowest rating in the first two years with a figure of 6.4, while it reached its peak in 2008 with a 7.2. Customer reviews Customer reviews are varied, with some complaining about their "nightmarish" experiences, and others hailing Dell for their fast and professional service. However, general opinion appears to be that the customer care section of the company could make some improvement.