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The pros and cons of Northeast Utilities

Northeast Utilities is a Fortune 500 company situated in Hartford, Connecticut. It is the provider of electricity, gas services for more than 2.1 million New England customers, including at Connecticut, New Hampshire and Massachusetts. It delivers both to homes and to businesses through four different providers. The online services make Northeast Utilities a good choice for as a utility provider. This article will thus show its pros and cons.

Pros

Several energy choices Northeast Utilities is a publicly traded company which can provide adaptable services to residential customers, business customers, small business customers and generator inter-connectors. By using any of its four subsidiaries, you can get both electricity and gas in your home or office. The plans are flexible and are created to adapt to the particular needs of each customer. Various online services
Northeast Utilities allows you to change the features of your electricity and gas agreements online. You can also choose to pay the bills online, no matter if you are a business or a family. You can also look up at the invoices online and manage your finances better to avoid penalties and other unpleasant situations. Power generating possibilities
Northeast Utilities has different locations for power generation solutions which help the company to provide the costumer with excellent services against affordable prices. The company comprises of three fossil steam generating stations and two combine turbine stations. Northeast Utilities also owns 27 run-of-river conventional hydroelectric stations to generate electricity and fish pathway facilities.

Cons

Poorly organised website A website is the gateway to any company. In the case of Northeast Utilities you can say that it is a rather chaotic labyrinth. It is simply not functional. The user friendly concept seems to be unknown to Northeast Utilities. You simply get lost in their website. Hydroelectric power stations The run-of-river hydroelectric stations have managed to send away much of the rivers’ fauna and destroy the natural habitat of many fish, bird and mammal species. It is admirable though that Northeast Utilities has installed fish pathway facilities and repopulated the rivers with almost extinct species. Conservatory approach The stuff of Northeast Utilities is mainly formed of people who have worked for the company for more than 30 years. They are difficult to work with and have no intention to change and adapt. Customer service is therefore lacking a breath of fresh air. Even the software applications are old and make things even more difficult when it comes to getting any type of information.

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